Last updated: July 23, 2026
We want you to love what you ordered from [‘LITTLE] HŪMN™. Because our products are created by different specialty production partners—and many are made or printed specifically for you—return eligibility varies by product.
Please review the information below before submitting a return request.
BEFORE YOU RETURN ANYTHING
All returns require prior authorization. Please do not send an item back without first contacting us at hello@littlehumn.com. Products returned without authorization may not be accepted or refunded.
When contacting us, please include your name, order number, the item you wish to return and the reason for the return.
SHOES
We offer a 30-day satisfaction guarantee on eligible shoe purchases.
- Return requests must be submitted within 30 days of delivery.
- Shoes must be unworn, undamaged and in pristine, resalable condition.
- The original shoe box and packaging must be included and undamaged.
- Customized or personalized shoes are not eligible for return unless they arrive defective or were produced incorrectly.
Approved shoe returns within the United States include complimentary return shipping. We will provide collection or return-shipping instructions after your request is approved.
International customers are responsible for return shipping, duties, taxes and related fees.
APPAREL: ALL SALES ARE FINAL
This is not fast fashion. Our apparel is made to order for the little humans you chose it for—no warehouse piles, unnecessary inventory or excess disguised as convenience.
THE RULE
All apparel purchases are final.
Once an apparel order is placed, it moves into production specifically for you. Because of this, we do not accept apparel returns, exchanges, cancellations or change-of-mind requests.
MADE TO ORDER
Each piece is produced only after it is ordered. This allows us to reduce waste, keep inventory intentional and create only what has actually been chosen.
You didn’t just buy it. You chose it for your [‘LITTLE] HŪMN™.
DEFECTS + PRODUCTION ERRORS
If your apparel arrives with a verified printing or manufacturing defect—or you receive an item different from what you ordered—we’ll work to make it right.
The issue must be reported within 7 days of delivery. Email hello@littlehumn.com with:
- Your name and order number;
- The delivery date;
- A description of the issue;
- A clear photograph of the complete item;
- Close-up photographs showing the defect or error; and
- A photograph of the shipping label and packaging.
Approved claims may result in a replacement, store credit or refund, depending on the circumstances and at our discretion.
WHAT IS NOT COVERED
We do not replace, exchange or refund apparel because of:
- Incorrect size, color or style selection;
- A change of mind or personal preference;
- Incorrect or incomplete shipping information entered at checkout;
- Normal variations in color, placement or appearance associated with made-to-order production;
- Normal wear and tear; or
- Damage caused after delivery, including improper washing, care or use.
Please review the product description, size guide, color selection and shipping information carefully before completing your purchase.
BAGS + MADE-TO-ORDER ACCESSORIES
Because many bags and accessories are made or customized specifically for each order, we cannot accept returns for a change of mind, preferred color, sizing selection or other non-defect-related reason.
We will review return requests for products with verified manufacturing defects, such as faulty stitching, material flaws or production errors. Requests must be submitted within 14 days of delivery.
Please email hello@littlehumn.com with your order number, a description of the issue and clear photographs of the product. If approved, we will provide instructions for inspection, replacement or return.
PERSONALIZED + CUSTOMIZED PRODUCTS
Personalized, customized, printed-to-order and made-to-order products cannot be returned, exchanged or refunded unless they arrive damaged, defective or materially different from the approved order.
Please review all names, text, colors, sizes, artwork and other customization details carefully before placing your order. We are not responsible for customer-submitted spelling, sizing or design-selection errors.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery at hello@littlehumn.com.
Please include:
- Your name and order number;
- A clear photo of the entire item;
- Close-up photographs showing the damage, defect or error;
- A photograph of the complete package;
- A clear photograph of the shipping label and tracking number; and
- A brief description of the problem.
Please keep the product and all original packaging while your claim is being reviewed. We may require the item to be returned before issuing a replacement or refund.
If we confirm that an item was damaged, defective or incorrectly produced, we will provide an appropriate remedy, which may include a replacement, repair, store credit or refund.
HOW TO REQUEST A RETURN
- Email hello@littlehumn.com within the applicable return window.
- Include your order number, the item involved and the reason for your request.
- Wait for approval and return instructions before shipping anything.
- Package the item securely with its original tags, accessories and packaging.
- Use the approved return label or a trackable shipping service, as instructed.
Unless we provide a prepaid return label, customers are responsible for return shipping. [‘LITTLE] HŪMN™ is not responsible for unauthorized returns or return packages lost in transit.
EXCHANGES
Eligible shoes may be exchanged as part of the approved return process, subject to product availability.
Items that are confirmed to be defective or incorrectly produced may also qualify for replacement.
We do not offer automatic exchanges for international orders. International customers must return an eligible item and place a new order.
REFUNDS
Approved refunds are issued to the original payment method after the returned product has been received and inspected.
Please allow approximately 10–14 business days after inspection for your refund to be processed. Your bank or payment provider may require additional time to post the credit to your account.
Original shipping charges, expedited shipping fees, customs duties, taxes and return-shipping costs are nonrefundable unless the return results from a verified production error or defective product.
If a returned item does not meet the applicable eligibility requirements, we may deny the refund or return the item to the customer at the customer’s expense.
ORDER CHANGES + CANCELLATIONS
Cancellation and modification eligibility varies by product.
Made-to-order apparel cannot be changed or canceled once an order has been submitted. It may move into production immediately.
For other eligible product categories, cancellation or modification requests must be submitted within 30 minutes of purchase. We cannot guarantee that a request can be completed once production or fulfillment has begun.
If an eligible order has already entered production, production-related costs of up to 20% of the order value may be deducted from an approved cancellation refund. Once an order has shipped, it cannot be canceled or rerouted.
INTERNATIONAL RETURNS
International customers are responsible for return shipping, duties, taxes, customs charges and other fees associated with returning an eligible product.
We strongly recommend using a trackable shipping service. Packages sent without tracking or returned without prior authorization may not be eligible for a refund.
LOST OR UNDELIVERED ORDERS
If tracking shows that an order was delivered but you have not received it, please contact the shipping carrier directly to begin an investigation. You should also check with members of your household, neighbors, building management, the front desk or your local mailroom.
If tracking has stopped updating or the package appears to have been lost in transit, contact us at hello@littlehumn.com for assistance.
Please refer to our Shipping Policy for additional information concerning incorrect addresses, failed delivery attempts, refused shipments and packages returned to sender.
QUESTIONS?
Email us at hello@littlehumn.com and include your order number whenever possible.
[‘LITTLE] HŪMN™
16060 Ventura Blvd., Suite 110, #3033
Encino, CA 91436
United States
(747) 334-2671
